FAQ

A1: Yes, we provide free small-volume samples for most of our products (such as amino acids, vitamins, magnesium series). You only need to contact our customer service to confirm the product model, and we will arrange sample delivery as soon as possible, with the delivery cost borne by the customer if the order is not placed subsequently.

A2: Absolutely. We offer customized stock preparation services based on your production plans and demand forecasts. Whether it is long-term regular stock or temporary emergency stock, our team will formulate a reasonable stock plan to ensure stable supply and help you reduce inventory pressure.

A3: We have no strict restrictions on MOQ. We can meet small-batch orders (suitable for product R&D, market testing) and large-volume orders (for mass production). You can contact us to confirm the MOQ according to the specific product and your demand.

A4: For products in stock , the delivery time is 2-5 working days. For customized or out-of-stock products, we’ll prepare stock based on particular demand, depending on the product category and procurement cycle.

A5: Yes. All our raw materials fully comply with Australian TGA compliance requirements, GMP production specifications and raw material traceability standards. We can provide relevant compliance certificates and third-party testing reports for each batch of products upon request.

A6: We cooperate with professional logistics partners to provide door-to-door services to all regions in Australia, including major cities such as Sydney, Melbourne, Brisbane and Perth. We will choose the most efficient logistics method according to your location and order volume to ensure timely delivery.

A7: Yes. Our core team has more than 10 years of industry experience. We can provide professional technical consultation and formulation optimization suggestions according to your product positioning (such as sports nutrition, daily supplements) to help you select the most suitable raw materials.

A8: Yes. We have rich global supplier resources. If you need specific new or rare ingredients, please contact us with the product specifications and requirements, and we will try our best to source and supply them for you.

A9: After your order is confirmed and shipped, we will send you a logistics tracking number via email or phone. You can track the real-time delivery status through the logistics company's official website, and our customer service team is also available to help you query the order status at any time.

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